Our privacy philosophy is based on the concept of fair information practices. This means we provide you with notice of how we manage and collect information so that you can have a more informed understanding of how we operate. Our policy regarding the collection and use of your information via this Platform is set forth below. Where necessary, we use the term “Website” to refer to the Maxcare Clinic website as seen from a desktop computer through a standard browser or as seen through a browser on a mobile device such as a phone or a tablet, and “Mobile App” to refer to the mobile application purchased through an application marketplace like Google Play or the Apple App Store.
About this policy
We retain the flexibility to update this policy. We may periodically update this policy to describe how new Website, Platform or Mobile App features may affect our use of your information and to let you know of new controls and features that we may provide you. We will NOT apply changes to this policy retroactively to information we have previously collected.
Notice of what information we collect and how it’s used
We collect several types of information:
Personally Identifiable Information
If you provide it to us, we collect and retain personally identifiable information, including, but not limited to, your name, gender, date of birth, telephone number, cell phone number, mailing address, email address and your medication information (which we collect in the course of providing services to you under the Platform). We use this information in order to assist you with medical care at participating clinics, with finding a Maxcare Clinic , with receiving coupons and other offers to use at a participating Clinic, and/or other communications with your pharmacies and other health care organizations as permitted by law.
Additionally, any personally identifiable information that you voluntarily provide when using this Platform may be used to provide you with information, products or services that you may request from your local participating Clinic. Communications may occur either via text messaging, email, or push notifications and you will have the opportunity to set your preferences for certain communications related to your prescriptions within the Platform.
We may also use such information to communicate to you special offers and featured items from your participating Clinic, Maxcare Clinic, our affiliates, partners, and other suppliers and vendors. If you are receiving additional communications and special offers, you may opt out of receiving such additional information at any time by contacting us using the contact information below or as outlined in the applicable communication. We will implement your opt-out request within a commercially reasonable time.
Your local participating Clinic will also have access to your personally identifiable information you submit via this Platform, and your other protected health information as defined under HIPAA, and will use such information as necessary to provide you the information, products and services that you may request. Your Clinic has its own privacy practices and has no control over or responsibility for your local clinic’s use of information that you may provide to it.
We may also use your personally identifiable information to customize your browsing experience and communicate with you and otherwise respond to your questions and suggestions.
We may share your personally identifiable information with our suppliers and vendors or with other third parties to enable them to provide services for us or to you. We require those suppliers and vendors to comply with all applicable data privacy laws and regulations, including HIPAA. We do not sell, lease or rent your personal information.
When you use Our Mobile App, We may also collect geo-location information to assist you in quickly finding places or receiving relevant location information. If you do not want the Mobile App to obtain location data, you can disable the location function on your mobile device, in which case you may not receive relevant information. Location information is not saved or stored beyond what is necessary to ensure a consistent and functional application.
We also collect information that identifies the type of device you are using and a unique identifier that identifies you as a user of the Mobile App. Our Mobile App uses this information to enhance your use of the App by: (i) determining the applicable End User License that applies to you, (ii) checking the device’s network connectivity status, and (iii) saving location information about your favorite clinics you access on the Mobile App.
The Mobile App can launch certain other applications on your mobile device: (i) if you select an email link in the Mobile App, your email application will be launched; (ii) if you select a phone number, your phone dialer app will be launched.
Cookies and other web technologies
When you use the Site, We use web technologies such as cookies in order to recognize you and your preference information, facilitate better administration of the Platform, and provide you with a better user experience over time. These cookies may be temporary or permanent. We capture the paths taken as you move from page to page (i.e., your "click stream" activity). Information we collect is used to enhance your use of the Platform in ways like these:
To arrange the mobile application in the most user-friendly way
To customize your browsing experience
To analyze trends in Platform usage
To communicate special offers and featured items to you from Us, your Clinic or other organizations
To respond to your question or suggestions
Temporary cookies are used to complete transactions with this Website and for other purposes such as counting the number of visits to our Websites. These temporary cookies are eliminated when you exit your browser. A permanent cookie may also be stored on your computer by your browser. When you log in, this type of cookie tells us such this as whether you've visited us before or if you are a new visitor. The cookie doesn't obtain any personal information about you or provide us with any way to contact you, and the cookie doesn't extract any information from your computer.
Most Web browsers are initially set up to accept cookies. You can reset your Web browser to refuse all cookies or to indicate when a cookie is being sent. However, certain features of the Site may not work if you delete or disable cookies.
We may also log and track IP addresses for systems administration purposes and for reporting usage trends. Your IP address is usually associated with the physical place from which you enter the Internet. IP addresses are not used to track an individual user’s session or location. This information only helps us determine how often different areas of our Platform are visited. We may combine non-personal information collected automatically with any previously submitted personal information that we may have received from you.
We may also use the services of third parties to provide us with services such as, but not limited to, site analytics. These third parties may view, edit or set their own cookies. The use of these technologies by these third parties is subject to their own privacy policies and is not covered by this privacy statement
Other Use and Ownership
We reserve the right to share your information collected from this Platform (including personal information) with third parties if required to do so by law or if we believe such action is necessary in order to:
conform with the requirements of the law or to comply with legal process served upon us;
protect or defend our legal rights or property, or that of another customer or user; or
investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of the terms and conditions of using this Platform.
SMS Texts and Push Notifications
If you choose to receive features or services from Us that require the sending of text messages, we will use your cell phone number as provided to us to send such messages. The below additional terms apply to the text message services.
Your carrier's standard text messaging rates and other charges, including for data usage, may apply. You must be at least eighteen (18) years of age to use our alert services. If you have any questions, please contact customer service.
To update your general communication preferences, you can go the “View and Manage Your Account” page which allows you to indicate whether you wish to be contacted via email, text or push notifications should the clinic professional try to reach out to you regarding your request. You can turn “ON and OFF” reminders from My Account tab.
You can also opt out of receiving all text messages by sending "STOP" to the number distributing the text message. Your carrier's standard text messaging rates and other charges may apply.
HIPAA at Maxcare Clinic
As a key provider of services and technology to the healthcare industry, Maxcare Clinic Systems, Inc. and its affiliated companies collectively, (" Maxcare Clinic ") have implemented programs to address the transaction standards, and the privacy and security implications of the rules promulgated pursuant to the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), as amended by the Health Information Technology for Economic and Clinical Health (“HITECH”) Act, and as may be amended from time to time. However, any protected health information that you may submit via this Platform, as that term is defined in HIPAA, is subject to your clinic's Notice of Privacy Practices and only receives that information as a Business Associate of your Clinic.
During the registration process at the Clinic, you will be able to choose your preferred channel of communication (email, text or push notifications) . If you choose to change your channel or type of communication, you can do so by updating your preferences on the Website or Platform, which includes the Mobile App.
Access to your information
We will maintain your personally identifiable information and allow you to update it at any time by logging into your account to access your information. We will also take steps to make sure that any updates that you provide are processed in a timely and complete manner.
Security of your information
We use recognized industry safeguards to help protect personally identifiable information from unauthorized access or use. If you are required to transmit sensitive to us through our Platform, we will provide you access to our secure server that allows encryption of your data as it is transmitted to us. We will help protect personally identifiable information stored on the Platform's servers from unauthorized access using commercially available computer security products (such as firewalls and encryption), as well as carefully developed security procedures and practices.
Server Log Information
Maxcare Clinic collects typical server log material such as IP address, time spent on the site, browser type, etc. We gather and evaluate this information on an collective basis in order to track site records, pages that are most popular to our visitors, performance monitoring and troubleshooting. We also use this information for site and system security. We do not share server log data with third parties for advertising or other purposes.
Linking to other Websites
Important Note Regarding Children
No part of this Platform is directed toward children under 13 years of age and does not knowingly collect or use information from children under 13 through this Platform.
The content provided by Maxcare Clinic is for overall information purposes only and is in no way envisioned to be a substitute for medical consultation with a qualified professional. Maxcare Clinic encourages internet users to be careful when using medical information. If you are unsure about your medical condition, consult a physician. Although we carefully review our content, we cannot guarantee or take responsibility for the medical accuracy of the content we provide, nor can Maxcare Clinic assume any liability for the content of web sites linked to our site.
Although every effort is made to keep this web site updated, neither Maxcare Clinic nor any employee or contractor warrants the accurateness, dependability, or timeliness of any information published on this web site or any site that links to or is linked from this web site. Maxcare Clinic shall not be held responsible for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Any person or entity that relies on any information obtained using this web site does so at his or her own risk. Maxcare Clinic may make changes to the information contained on this web site at any time, without notice.
Customer Service and Recourse
If you have any questions about this privacy statement, our information handling practices, or any other aspects of your privacy and the security of information, please send an email to firstname.lastname@example.org or call us at 904-551-9026. Our mailing address is: Law Department, 2789 Park St, Jacksonville, FL 32205 ATTN: Privacy Officer.
California's Shine the Light law
California's Shine the Light law provides California residents with the right, subject to certain exceptions, to receive disclosures about any sharing of their personal information with other companies.
If you are a California resident and you provided your personal information to Us, then, once each calendar year, you may submit a written request for information about the information we shared, if any, with other companies for their use in direct marketing. To submit your written request, please email us at the address above with "Request for California Privacy" in the letter subject line. You must include sufficient detail for us to locate your file; at a minimum, your name and postal address.
Within 30 days of receiving your request, we will send you a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties.
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