Effective As of Apr 30, 2020
Our privacy philosophy is based on the concept of fair information practices. This means we provide you with notice of how we manage and collect information so that you can have a more informed understanding of how we operate. Our policy regarding the collection and use of your information via this Platform is set forth below. Where necessary, we use the term “Website” to refer to the Maxcare Clinic website as seen from a desktop computer through a standard browser or as seen through a browser on a mobile device such as a phone or a tablet, and “Mobile App” to refer to the mobile application purchased through an application marketplace like Google Play or the Apple App Store.
About this policy
We retain the flexibility to update this policy. We may periodically update this policy to describe how new Website, Platform or Mobile App features may affect our use of your information and to let you know of new controls and features that we may provide you. We will NOT apply changes to this policy retroactively to information we have previously collected.
Notice of what information we collect and how it’s used
We collect several types of information:
Cookies and other web technologies
When you use the Site, We use web technologies such as cookies in order to recognize you and your preference information, facilitate better administration of the Platform, and provide you with a better user experience over time. These cookies may be temporary or permanent. We capture the paths taken as you move from page to page (i.e., your "click stream" activity). Information we collect is used to enhance your use of the Platform in ways like these:
Temporary cookies are used to complete transactions with this Website and for other purposes such as counting the number of visits to our Websites. These temporary cookies are eliminated when you exit your browser. A permanent cookie may also be stored on your computer by your browser. When you log in, this type of cookie tells us such this as whether you've visited us before or if you are a new visitor. The cookie doesn't obtain any personal information about you or provide us with any way to contact you, and the cookie doesn't extract any information from your computer.
Most Web browsers are initially set up to accept cookies. You can reset your Web browser to refuse all cookies or to indicate when a cookie is being sent. However, certain features of the Site may not work if you delete or disable cookies.
We may also log and track IP addresses for systems administration purposes and for reporting usage trends. Your IP address is usually associated with the physical place from which you enter the Internet. IP addresses are not used to track an individual user’s session or location. This information only helps us determine how often different areas of our Platform are visited. We may combine non-personal information collected automatically with any previously submitted personal information that we may have received from you.
We may also use the services of third parties to provide us with services such as, but not limited to, site analytics. These third parties may view, edit or set their own cookies. The use of these technologies by these third parties is subject to their own privacy policies and is not covered by this privacy statement
Other Use and Ownership
We reserve the right to share your information collected from this Platform (including personal information) with third parties if required to do so by law or if we believe such action is necessary in order to:
conform with the requirements of the law or to comply with legal process served upon us;
protect or defend our legal rights or property, or that of another customer or user; or
investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of the terms and conditions of using this Platform.
SMS Texts and Push Notifications
If you choose to receive features or services from Us that require the sending of text messages, we will use your cell phone number as provided to us to send such messages. The below additional terms apply to the text message services.
Your carrier's standard text messaging rates and other charges, including for data usage, may apply. You must be at least eighteen (18) years of age to use our alert services. If you have any questions, please contact customer service.
To update your general communication preferences, you can go the “View and Manage Your Account” page which allows you to indicate whether you wish to be contacted via email, text or push notifications should the clinic professional try to reach out to you regarding your request. You can turn “ON and OFF” reminders from My Account tab..
You can also opt out of receiving all text messages by sending "STOP" to the number distributing the text message. Your carrier's standard text messaging rates and other charges may apply.
HIPAA at Maxcare Clinic
As a key provider of services and technology to the healthcare industry, Maxcare Clinic Systems, Inc. and its affiliated companies collectively, (" Maxcare Clinic ") have implemented programs to address the transaction standards, and the privacy and security implications of the rules promulgated pursuant to the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), as amended by the Health Information Technology for Economic and Clinical Health (“HITECH”) Act, and as may be amended from time to time. However, any protected health information that you may submit via this Platform, as that term is defined in HIPAA, is subject to your clinic's Notice of Privacy Practices and only receives that information as a Business Associate of your Clinic.
During the registration process at the Clinic, you will be able to choose your preferred channel of communication (email, text or push notifications) . If you choose to change your channel or type of communication, you can do so by updating your preferences on the Website or Platform, which includes the Mobile App.
Access to your information
We will maintain your personally identifiable information and allow you to update it at any time by logging into your account to access your information. We will also take steps to make sure that any updates that you provide are processed in a timely and complete manner.
The content provided by Maxcare Clinic is for overall information purposes only and is in no way envisioned to be a substitute for medical consultation with a qualified professional. Maxcare Clinic encourages internet users to be careful when using medical information. If you are unsure about your medical condition, consult a physician. Although we carefully review our content, we cannot guarantee or take responsibility for the medical accuracy of the content we provide, nor can Maxcare Clinic assume any liability for the content of web sites linked to our site.
Although every effort is made to keep this web site updated, neither Maxcare Clinic nor any employee or contractor warrants the accurateness, dependability, or timeliness of any information published on this web site or any site that links to or is linked from this web site. Maxcare Clinic shall not be held responsible for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Any person or entity that relies on any information obtained using this web site does so at his or her own risk. Maxcare Clinic may make changes to the information contained on this web site at any time, without notice.
Customer Service and Recourse
If you have any questions about this privacy statement, our information handling practices, or any other aspects of your privacy and the security of information, please send an email to email@example.com or call us at 904-551-9026. Our mailing address is: Law Department, 2789 Park St, Jacksonville, FL 32205 ATTN: Privacy Officer.
California's Shine the Light law
California's Shine the Light law provides California residents with the right, subject to certain exceptions, to receive disclosures about any sharing of their personal information with other companies.
If you are a California resident and you provided your personal information to Us, then, once each calendar year, you may submit a written request for information about the information we shared, if any, with other companies for their use in direct marketing. To submit your written request, please email us at the address above with "Request for California Privacy" in the letter subject line. You must include sufficient detail for us to locate your file; at a minimum, your name and postal address.
Within 30 days of receiving your request, we will send you a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties.